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Not able to connect with client (eg:-filezilla,webftp.dearmhost)

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Hello,
        I have successfully deployed Code to cloud service in and it up and running for the first time i able to login by client . now am able to login and send data to storage by clients here below is the errors 
IN FZ getting error as
Error: Connection timed out
Error: Failed to retrieve directory listing

in webftp.dreamhost error as

You failed login attemtp 3 times

Can Please help me what is the isseue .




Thanking you

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